In Ecuador, G4S is the preeminent provider of security for the country’s banks. Through the combination of highly trained people and G4S’s proprietary software application – CVP (Virtual Control of Posts) – G4S provides an unrivalled security offering.
“Over a number of years, we have developed our security control room application which is used by all our people on the ground and by our customers,” said Elsa Zurita, Commercial Director for G4S in Ecuador. “In real-time, our team can communicate the latest information related to the different sites of operation across the country and provide relevant information that our customers need to know.”
CVP is operated on a mobile device such as a phone or tablet and a customer can be updated instantly about an ongoing incident and actions being taken by G4S. Many banks have multiple sites of operation across the country including offices, retail banks and ATM sites.
G4S uses a range of technology and people to protect the different buildings. Alarm monitoring is used widely and this is overseen and co-ordinated through the G4S central control room in Quito. Any alerts that are set off are notified to the relevant G4S and banking customer team so that swift action can be taken, where needed.
One banking customer, Banco Guayaquil, has 143 sites across the country which G4S secures. G4S has around 180 trained security officers providing services to the bank as well as protective services specialists, who accompany and protect senior members of the bank’s team when they travel to and from work and when they go abroad.
A highly intuitive and Android-based system, CVP is easy for all that use it to become familiar with it very quickly. Personnel use it to update ‘quick task forms’, which capture data for shift handovers, multiple assignments for that day, virtual log books and visitor access control. It also has an instant messaging system, among many other features.
“CVP allows customers to keep track in real-time of the information gathered by our operational personnel, as well as the visits made by supervisors This provides them with a complete view of all the services we provide and reinforces trust,” said Elsa.
“We work for a number of Ecuador’s biggest banks because we provide a very different and much more sophisticated proposition than others and we do this across all of Ecuador’s territories,” said Elsa. “Our customers, who may be part of multinationals themselves, expect the highest standards from their partners. We meet rigorous international standards in our financials and in the training and employment of our staff, often exceeding government regulations.”
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