Hanwha Surveillance Outfits UK Logistics Centre


A major logistics centre based near the UK’s East Midlands Airport needed an efficient video surveillance system to monitor its operations, specifically an automated part of its warehouse that operates 24/7 to fulfil orders.

The logistics company handles packages for contract customers including major retailers and is subject to strict service level agreements; so any downtime in its operations may incur significant penalties, damage its reputation and impact customer loyalty in a competitive industry.

Fast-moving, 24/7 operations

The automated picking area handles approximately 90 parcels a minute and operates 24/7 so the cameras and video management system (VMS) selected needed to be reliable and easily supported remotely. The cameras also needed to be high definition and highly accurate, due to the speed of the processing in the picking area.

As a result, the logistics company turned to Zicam and Hanwha Techwin, as previous projects gave the team confidence in Hanwha Techwin’s reliability and ease of use.

A state-of-the-art solution

Zicam and Hanwha Techwin implemented a standalone system for the picking area to give a comprehensive overview of any issues occurring on-site such as a conveyor belt jamming, equipment failure, or parcels falling from the belt. Quick responses are critical with a fast-moving conveyor system, so the cameras used, coupled with the Wisenet WAVE VMS, enable the company’s 24-hour engineering team to take quick action. This keeps downtime and parcel build-up to a minimum and maintains the productivity of the site.

The site uses Wisenet QND-8080R cameras, chosen for their wide field of view and high resolution. The dome cameras feature motorised varifocal lenses that allow operators to scan the area and zoom in on parts of the conveyor system that are prone to blockages.

Detail and speed

Zicam and Hanwha Techwin also installed high-capacity RAID server storage and ensured there was sufficient bandwidth to support video at 20fps. Working with Wisenet WAVE, this enables operators to keep up with the speed of the picking system and also easily review any faults or incidents frame-by-frame in high detail – something that has proved invaluable in preventing similar incidents from occurring in the future.

“Operational disruption is not an option for this leading logistics company, so it was vital that we installed a system that was reliable and provided the high-quality footage needed to keep operations running. Hanwha Techwin was a natural choice for us and the client, as its products have a proven track record in performance and reputability,” said Dave Salisbury, Managing Director at Zicam.

For more news updates, check out our May issue here.

Media contact 

Rebecca Morpeth Spayne, 

Editor, Security Portfolio 

Tel: +44 (0) 1622 823 922

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